APPA Library

"Inspire Excellence in the Coming Year"
Author: Medlin, E. Lander
Published In: Facilities Manager
Date: January/February 2004

Executive Summary column by APPA's Executive Vice President. Discusses Jon R. Katzenbach's book, Why Pride Matters More Than Money, and the role of pride in building the long-term sustainability of an organization. Reports on Katzenbach's four fundamental themes: being involved and understanding what staff do on a daily basis, valuing process of achieving as well as accomplishments themselves, creating an emotional bond with all employees, and making messages to staff simple, direct, and meaningful.

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