"When TQM Is Not Enough and BPR is Too Much"
Author: Ulstrup, Leif, and Mark Raiffa
Published In: Proceedings of the 1993 Educational Conference
Presentation at APPA's 80th Annual Meeting in St. Louis, Missouri. Emphasizes that the issue is not TQM vs. BPR but rather applying the right combination of tools, techniques, and education needed to achieve management's improvement goals. Contrasts BPR with TQM, discusses the benefits of an integrated approach, and offers lessons learned from applying the integrated technique.
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