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"Benchmarking and Organizational Change"
Author: Qayoumi, Mohammad H.
Date: 2000

Benchmarking is neither an art nor a science; it is a statement about an organization's culture.  The central theme of this monograph is how benchmarking can be used as a systematic tool by campus administrators to transform an existing institution into a "learning organization."  Published on behalf of the Council of Higher Education Management Associations.


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