APPA Library

"Meet the Vice President for Happiness"
Author: Gratto, Frederic
Published In: Facilities Manager
Date: May/June 2002

When it comes to building a successful service organization, the challenge is finding and keeping great people--they are the brainpower who generate good ideas and the firepower who make customer satisfaction a reality. Another key to success is helping people feel satisfied with their work and happy on the job. Campus leaders can make this happen by considering nine principles that work well for the University of Florida physical plant department.

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URL https://www1.appa.org/resources/Facilities_Manager/020506/vphappy.html

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