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Translate "Appendix D: The Formal Benchmarking Process"
Author: Qayoumi, Mohammad H.
Published In: Strategic Assessment Model, The, first edition
Date: 1999
Benchmarking is not merely set of numbers or the act of copying others; it is neither easy nor quick and requires a significant amount of resources. Benchmarking requires particular prerequisites, including articulating organization's vision, mission, and core values. Lists steps for developing a measurement process, presents 10-step benchmarking model, and identifies critical success factors, pitfalls, and problems of benchmarking. Includes the American Productivity and Quality Center Benchmark Code of Conduct.
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