APPA Library

"Total Quality Management for Campus Facilities"
Author: Reynolds, Gary L.
Published In: Facilities Manager
Date: Summer 1992

Describes total quality management, emphaszing that this alternative management style should support underlying TQM principles but be sensitive to the specific college or university enviroment. Discusses total quality management and service, references TQM experts, covers need for change, TQM/s fundamental principles, leadership, communication, continuous improvement, accoutability, and quality of workplace. Includes unannotated list of references on TQM.

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