"Chapter 5: What is Benchmarking?"
Author: Qayoumi, Mohammad H.
Published In: Strategic Assessment Model, The, first edition
Date: 1999
Benchmarking is a systematic process to continuously measure and compare performance against industry leaders or world-class organizations. It is an action-based approach of gaining information to enhance performance, which will improve efficiency and effectiveness of an organization and lead to increased competitiveness. Discusses fundamental differences between benchmarking and comparative cost analysis, benchmarking categories, types of benchmarking, and how benchmarking compares with a Baldrige assessment.
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