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Translate "Chapter 4: More than a Feeling: Deployment of SAM within Baldrige"
Author: Harkenrider, Tom
Published In: Strategic Assessment Model, The, first edition
Date: 1999
Describes relationship between the Strategic Assessment Model (SAM) and the Malcolm Baldrige National Quality Award. The Baldrige criteria and SAM both measure performance excellence and emphasize a balanced perspective. Details the Baldrige approach. Figures include an outline of the seven Baldrige Categories of Performance Excellence, Baldrige scoring guidelines, and the key characteristics of the Baldrige criteria.
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