APPA Library

"Customer Service"
Author: Mauldin, Maxine
Published In: Facilities Manager
Date: Summer 1994

APPA Answers column by APPA's information services manager. Offers suggestions for handling customer service calls. Discusses response to APPA request for how members determine the levels of customer service related to the department's performance. APPA is collecting the responses, which include University of California, Riverside's Tell Us How We're Doing card; University of Missouri, Rolla's annual evaluation form; and Vanderbilt University's telephone survey.

For a downloadable PDF of this article please search the APPA archives

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