"Chapter 2: Linking the Balanced Scorecard to Your Strategy"
Author: Hug, Jack
Published In: Strategic Assessment Model, The, first edition
Date: 1999
Used in the Strategic Assessment Model (SAM), the balanced scorecard is a comprehensive management system that allows an organization to effectively change the way it manages and measures performance and to link its strategies with activities that drive desired results. Describes the balanced scorecard and the process of building a balanced scorecard for a facilities management organization by incorporating SAM concepts and metrics. Figures diagram the service environment, the balanced scorecard approach, strategic themes, the financial perspective, customer perspective, internal process perspective, and innovation and learning perspective.
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