APPA Library

"When the Going Gets Tough..."
Author: Christenson, James E.
Published In: Facilities Manager
Date: May/June 2003

Field Notes column. As funding continues to decrease, the author suggests facilities managers take a look at some of the criteria listed in APPA's Facilities Management Evaluation Program as reminders of good management practices. Discusses customer communication and feedback, spending time with front-line staff, reinforcing environment with shared values, strategic planning, timelines, training, preventive maintenance, and work performance measures.

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