"Process Management"
Author: Ahoy, Christopher K.
Published In: Facilities Manager
Date: May/June 2003
Part of the APPA Educational Facilities Leadership Forum. Emphasizes the role of process management in providing knowledge-based workers who are able to make appropriate choices and take actions to deal with changes because they have a thorough understanding of organizational processes and a profound knowledge of their work processes. Defines process management and describes its components, strengths, relationship to business process, and results.
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