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APPA Library

"Process Management"
Author: Ahoy, Christopher K.
Published In: Facilities Manager
Date: May/June 2003

Part of the APPA Educational Facilities Leadership Forum.  Emphasizes the role of process management in providing knowledge-based workers who are able to make appropriate choices and take actions to deal with changes because they have a thorough understanding of organizational processes and a profound knowledge of their work processes.  Defines process management and describes its components, strengths, relationship to business process, and results.


For a downloadable PDF of this article please search the APPA archives


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