"Chapter 6: Case Studies in TQM/Quality Management at a Small College: Maryville University"
Author: Apel, Patrick J.
Published In: Building Quality: TQM for Campus Facilities Managers
Date: 1994
1 of 6 case studies in this chapter. Describes quality management at a small college, recognizing quality circle approach (the total in TQM) is nearly impossible in a small college setting. Covers "management by choice"--Maryville University's adaptation of TQM to a small institution. Includes implementation, concerns and challenges, training strategies, and goal setting.
Share this page. You can e-mail this description and a link to this page to any valid e-mail address.