"Chapter 6: Case Studies in TQM/TQM at Iowa State University"
Author: Pickett, Margaret S.
Published In: Building Quality: TQM for Campus Facilities Managers
Date: 1994
1 of 6 case studies in this chapter. Covers introduction of total quality management approach in August 1991 in the business and finance areas at Iowa State University. Describes initial feasibility study, implementation, training, pilot teams and projects, and university TQM manager.
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