APPA Library

"Chapter 6: Case Studies in TQM/Facilities Services Department at Colorado State University"
Author: Yamane, James W. and L. Paul Loopo
Published In: Building Quality: TQM for Campus Facilities Managers
Date: 1994

1 of 6 case studies in this chapter. Describes Colorado State University's efforts to put in place a total quality management program in its facilities department, beginning in 1987. Covers the introduction of TQM, restructuring the department, and team management experiences in the maintenance service group. With the restructuring of the department under a new vice president, TQM activities decreased dramatically.

Share this page. You can e-mail this description and a link to this page to any valid e-mail address.

Return to Search Page

Send this page to this email address:	(You can enter more than one email address separated by commas.)
Add your own message:
Your Name: