"Chapter 6: Case Studies in TQM/Gold Medal Service--It Doesn't Come Easy"
Author: Hug, Jack
Published In: Building Quality: TQM for Campus Facilities Managers
Date: 1994
1 of 6 case studies in this chapter. Describes University of California, San Diego's Gold Medal Services, launched July 1991, and the two-year quality management approach that went into its implementation. Covers training, determining direction, developing team approach, Quality Council, scheduling, and challenges. Includes organizational chart and project selection criteria.
Share this page. You can e-mail this description and a link to this page to any valid e-mail address.