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Translate "Chapter 5: The Tools of TQM"
Author: Howard, Nancy L.
Published In: Building Quality: TQM for Campus Facilities Managers
Date: 1994
"How-to" for the total quality management team approach of process analysis and improvement. Discusses the training necessary to implement TQM, presents a model for process improvement, and explains the basic quality tools in the context of a problem-solving model. Includes orientation training, diagrams of various management theories, and Oregon State University's ten-step process improvement method.
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