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Translate "Chapter 2: A Brief History of TQM"
Author: Flynn, Barbara
Published In: Building Quality: TQM for Campus Facilities Managers
Date: 1994
Total Quality Management has evolved gradually from principles and methods used successfully for years. Outlines the history of TQM and introduces the basic tools and principles used in TQM. Discusses Frederick W. Taylor's scientific management approach, William Shewhart's statistical process control, W. Edward Deming's special and common causes, and Joseph M. Juran's quality system.
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