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Author: Galvin, Robert W.
Published In: Building Quality: TQM for Campus Facilities Managers
Date: 1994
In higher education, the customers are a varied lot, requiring a multitude of services from the the tools available. Views facilities services as a great place to start or expand a university quality culture. Stresses the importance of including the college president in the facilities quality strategy and the impact of trust as a management technique.
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